What are Managed Services?

Feb 13

What are Managed Services?

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“Global Asset is a managed service provider.”
When I make this statement people usually follow up with the question, “What is a managed service provider?”
The simple answer is that managed service providers bridge the technology gap between what an organization needs, and what expertise, tools and time it has available. This is where a managed service provider comes in.
Having worked with businesses small and large, I’ve seen these gaps first hand and been involved in filling those gaps. I’d like to provide a few examples of these gaps.

Expertise
Expertise probably the most obvious and overlooked gap. Technology experts are often very confident in their skills and tend to think “I can do it better.” You really can’t blame them as in many cases that is how they got into their position, by learning something new and doing it well. So when the boss says, “Hey I’m thinking about doing this new thing.” The response is, “Oh yeah, I can do it.” After all with a couple hours on Google and a little tinkering most anything is possible right? Wrong.
It is wrong for a couple of reasons. It is difficult to grasp best practices and understand what a proper implementation looks like the first time through. It takes a methodical and well thought out approach when tackling something for the first time that often isn’t possible while juggling other responsibilities. juggling_smallBringing in someone with experience and expertise makes sense.

Time
In the IT world, I’ve seen people asked to do it all: planning, implementation and support. All too often, when a new project comes along it means that you are going to let something else go undone. It might be that the backups don’t get checked, or perhaps the server doesn’t get patched. There will be something that gives, even if it is sleep. When faced with this reality IT folks often try to be superheros and do it all, and are uncomfortable telling their boss they are overloaded.

Diversity
Consultants such as myself are constantly exposed to new things. Things like new hardware or software from our vendor partners, new ideas from a client or new implementations. When you multiply that exposure across a team of consultants, engineers and technicians, we see a lot every day and can bring that diversity with us as we attack new problems or plan new deployments.

There will always be gaps in organizations, managed services is how you bridge them.

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